Due to ongoing tariffs, supply-chain disruptions, and fluctuations in warehouse inventory, The Martial Maze has updated its Merchandise Availability, Substitution, and Refund Policy. These updates are intended to provide greater transparency regarding product availability, comparable substitutions, backorders, shipping delays, and refunds.

RDX products return policy

EXCHANGE AND RETURNS

We are definite that you will be satisfied with our products. But in case you are not, perhaps due to size, color or model isn’t right, you can exchange or opt for a refund within 30 days of receiving the order. In case you have not received your order, you have 30 days to submit a claim. In addition, every RDX sports product comes with 90 days warranty.

The following information will help you process your return.

  • Unopened Item:

    You may return any “unopened” products and accessories within 30 days of delivery for a refund. Send the item back in its original packing and condition and we will refund your purchase price for the item. Any delivery charges will not be refunded and will be covered by the customer. The shipping cost will not be refunded if paid.

  • Opened Item:

    "Opened" items and accessories can be returned within 30 days of delivery. Simply return the item to us, opened returns must be in saleable condition with its original packing and accessories. The shipping cost will not be refunded if paid.

  • Cancelled Order:

    Once an order has been shipped it cannot be cancelled. If you refuse the item at the time of delivery, it will fall under standard return policy. The shipping cost will not be refunded if paid.

  • Change of mind:

    You may return an item within 30 days of delivery if you had a change of mind, we will refund your order amount. Any delivery charges will not be refunded and will be covered by the customer. The shipping cost will not be refunded if paid.

  • Ordered by Mistake:

    An order that you placed by mistake is eligible for a return within 30 days of delivery, we will refund your order amount. Any delivery charges will not be refunded and will be covered by the customer. The shipping cost will not be refunded if paid.

  • Damaged Product:

    You must take the time to inspect the items as soon as they are delivered. On occasion, the outer carton and packing may look damaged, but the product inside the box is perfectly fine. If you find obvious signs of damage, get back to us along with the pictures of the damaged item highlighting the defect at your earliest convenience so we can process an appropriate claim and coordinate an exchange for you.

  • Incorrect Item:

    In an event when you receive an incorrect item, please get back to us along with the pictures of the incorrect item received so we can arrange and coordinate either replacement of your choice or a refund. All returns are subject to inspection, prior to the issue of credit/refund. The shipping cost will be refunded if paid in case of refund.

Limitation for returning the item:

  • Any items returned for refund or exchange without original documentation or without return form will be rejected. Please clearly state on the invoice/return form the reason for return or exchange and whether you require a refund or exchange.

All returns are subject to inspection, prior to the issue of credit/refund.

  • Warranty:

    This Limited Warranty applies to any item bought from RDX Sports.

  • What does the limited warranty cover?

    The Limited Warranty covers any defect in material and workmanship under normal use during the warranty period. During the Warranty Period, we will replace without return, at no charge, products or parts of product that proves defective because of improper material and workmanship, under normal use.

  • How long does this cover last?

    The Warranty Period for products bought from RDX Sports is 90 days from the delivery of the order. A replacement or part assumes the remaining warranty of the original product.

  • What does this Limited Warranty not cover?

    This Limited Warranty does not cover any problem caused by conditions, malfunctions or damage not resulting in material and workmanship.

  • What do you have to do?

    To obtain warranty, you must contact us to determine the problem and most appropriate solution for you.

We will share the free return shipping label under the following circumstances.

  • Different product received. (Images are mandatory)

  • Wrong color received. (Images are mandatory)

  • Wrong size received. (Images are mandatory)

  • Customer canceled but was dispatched lately.

  • Not as described (Specify the reason).

  • The heavy items will be collected and the RDX has to pay the collection fees. if the RDX was on fault according to the above given situations.

The following circumstances in which we will not share the free return shipping label.

  • Cancel order once dispatched.

  • Change of mind.

  • Ordered by mistake.

  • Wrong size/color ordered.

  • The heavy items will be collected and the customer has to pay the collection fees. if the customer was on fault according to the above given situations.

NOTE : Groin Guards & Mouth Guards cannot be returned or exchanged after usage due to hygienic reasons.

Martial Maze Gala and Events

  • Tickets to events after 24 hours after purchase are nonrefundable

  • In the event of a loss ticket, confirmation of payment and email will be needed to provide Entry into events/gala

MartialMaze Substitutions/ Refunds policy

The Martial Maze works with third-party distributors and independent warehouses to supply martial arts uniforms, equipment, and related merchandise. Because warehouse inventories may change without notice, an item displayed as available on our website may occasionally become unavailable or be placed on backorder after an order has been submitted.

Comparable Substitutions

If the exact item ordered is unavailable, The Martial Maze may identify and offer the customer a reasonably comparable alternative. The proposed replacement may be manufactured by a different brand but will be selected according to the following standards:

  • It is intended for the same martial art and general purpose;

  • It is offered in the customer’s requested size;

  • Its quality and retail value are reasonably comparable; and

  • It does not cost more than the original item unless the customer approves the additional charge.

For example, if a customer orders a Mizuno size 4 Judo gi and that uniform becomes unavailable or is placed on backorder, The Martial Maze may offer a Fuji size 4 Judo gi of reasonably comparable quality and value.

Because sizing, cut, materials, and fit may vary between manufacturers, a substitute from another brand will not be shipped without first obtaining the customer’s express approval.

Customer Notification and Response

When a substitution is necessary, we will attempt to contact the customer using the email address or telephone number submitted with the order. The customer may:

  • Approve the proposed substitution;

  • Request information about another available product;

  • Agree to wait for the originally ordered item when a reasonable restocking date is available; or

  • Cancel the unavailable item and receive a full refund.

Customers should respond within two business days after receiving our substitution notice. This response period will not extend any applicable shipment, cancellation, notice, or refund deadline.

If no response is received, we may make one additional reasonable attempt to contact the customer. If we cannot obtain the customer’s approval, we will not ship a different brand or materially different product. The unavailable item will be canceled and fully refunded to the original payment method.

Customer silence or failure to respond will not be treated as approval of a product substitution.

Accurate Contact Information Is Required

Customers are responsible for providing a complete and accurate name, email address, telephone number, billing address, and shipping address when placing an order.

Accurate contact information is essential because it allows us to communicate promptly about:

  • Product substitutions;

  • Warehouse backorders;

  • Shipping delays;

  • Address or payment problems; and

  • Order cancellations and refunds.

The Martial Maze is not responsible for avoidable processing or shipping delays resulting from incomplete, inaccurate, or outdated customer contact information. However, failure to provide accurate contact information does not authorize us to ship a materially different product without the customer’s approval.

If we cannot contact the customer and cannot fulfill the original order within the applicable shipping period, the unavailable item will be canceled and refunded as required by applicable law.

Approved Substitutions

Once a customer expressly approves a proposed substitution, the substitute will be considered an authorized fulfillment of the original order.

An approved substitution will not qualify for a refund solely because it is a different brand from the originally requested item. Any subsequent return or exchange will be governed by our general Return and Exchange Policy, including its requirements concerning product condition, return deadlines, shipping costs, and restocking fees, where permitted by law.

If the approved substitute costs less than the original product, we will refund the difference. The customer will never be charged more than the original purchase price without express approval.

When No Comparable Product Is Available

If the originally ordered product is unavailable and no reasonably comparable alternative can be offered or approved, The Martial Maze will cancel the unavailable portion of the order and issue a full refund for that item.

If the unavailable item was the only item in the order, any standard shipping charge collected for that order will also be refunded. If other items from the same order are shipped, any shipping adjustment will be calculated according to the products fulfilled and the shipping charges that would have applied to those products.

Required refunds will be initiated within seven working days after cancellation, or within any shorter period required by applicable law, and will be returned through the original payment method whenever reasonably possible.

The time required for a completed refund to appear in the customer’s account may vary depending on the customer’s bank, credit-card issuer, or payment provider.

Required refunds will not be replaced with store credit, gift certificates, coupons, or merchandise credits unless the customer voluntarily agrees to that resolution and applicable law permits it.

Backorders and Shipping Delays

When an item is placed on backorder, we may offer the customer the option to wait for it to become available.

If an order cannot be shipped within the timeframe stated at purchase—or, if no shipping timeframe was stated, within the period required by applicable law—we will notify the customer before the applicable shipping deadline.

When required, the notice will include:

  • A definite revised shipment date or a statement that a revised date is not currently available;

  • The reason for the delay when a definite revised shipment date cannot be provided;

  • An explanation of the customer’s right to cancel the affected item and receive a full and prompt refund;

  • A reasonable method for accepting the delay or canceling the order; and

  • An explanation of what will happen if the customer does not respond.

Consent to a shipping delay does not constitute consent to receive a different product. Any materially different substitution will still require the customer’s express approval.

If the customer declines the delay, if required consent cannot be obtained, or if we cannot ship by an applicable revised shipment date, the affected item will be canceled and refunded in accordance with applicable law.

Third-Party Supplier Notice

The Martial Maze fulfills certain merchandise orders through third-party distributors and warehouses. We do not control supplier inventory, warehouse processing times, manufacturer restocking schedules, product discontinuations, or unexpected backorders.

Our use of third-party distributors and warehouses does not eliminate our responsibility to communicate with customers and administer substitutions, shipping-delay notices, cancellations, and refunds in accordance with this policy and applicable law.

Damaged, Defective, or Incorrect Merchandise

Nothing in this policy limits any non-waivable rights the customer may have concerning merchandise that is damaged, defective, materially misrepresented, unordered, or shipped incorrectly.

These matters will be handled under our general Return and Exchange Policy and applicable federal, state, and local consumer-protection laws.

Recordkeeping

The Martial Maze may maintain appropriate records concerning:

  • The date an order was received;

  • Supplier inventory or backorder information;

  • Customer contact attempts;

  • Substitution offers and customer approvals;

  • Shipping-delay notices and customer responses;

  • Shipment dates;

  • Order cancellations; and

  • Refund dates and amounts.

These records help us respond to customer concerns and administer orders consistently.

Contact Us

Questions concerning an order, proposed substitution, backorder, cancellation, or refund may be directed to:

The Martial Maze
Email: [customer-service email]
Telephone: [customer-service telephone number]
Business hours: [business hours]

Effective date: [Month Day, Year]